FAQ

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Frequently Asked Questions

What is a pre-order?
A pre-order means you’re reserving your piece before it’s produced. This helps us create responsibly and guarantee your size before the drop sells out.

When will my order ship?
Shipping begins around [NOV 21]. You’ll get email updates every step of the way — from production to shipment.

Can I change my address or size?
You can update your info within 24 hours of placing your order by emailing bitesartstudios@gmail.com.

Do you accept returns or exchanges?
Only if there’s a mistake on our end (wrong item or damaged product). Otherwise, all pre-order sales are final since each piece is made specifically for you.

How can I track my order?
Once your item ships, you’ll receive a tracking number via email.

I used an ambassador code — will it still work for pre-orders?
Yes. All valid BITES ambassador codes can be used at checkout during pre-orders.

Do you ship internationally?
Yes — BITES ships worldwide. Shipping costs are shown at checkout.